Hours of Operation:
Regular hours are Monday-Friday 9am - 5:00pm
Hours and Rates subject to change without notice.
Rates:
(Regular / In-Home Repair / In-Shop Repair)
$65.00/hr billed in 15-minute increments with a 1 hour minimum. Billable hours are defined as time spent supporting/repairing a client's system or providing technical consultation. Onsite trip charges may apply.
(Regular / In-Office Repair)
$75.00/hr billed in 15-minute increments with a 1 hour minimum. Billable hours are defined as time spent supporting/repairing a client's system or providing technical consultation. Onsite trip charges may apply.
(Remote Administration / Phone Support)
Billed at $55.00/hr in 15-minute increments with a 1-hour minimum. Billable hours are defined as time spent supporting/repairing a client's system or providing technical consultation.
(Web Design and Development)
Billed at $65.00/hr in 15-minute increments with a 1-hour minimum, else by written quote.
(Web Hosting Service)
Billed at $15/month pre-paid on a yearly basis for Ultimate Service.
Billed at $29/month pre-paid on a yearly basis for Extreme Service.
Emergency Rates:
(Emergency and Nights/Holidays)
$125/hr billed in 15-minute increments with a 1-hour minimum. All phone calls placed to the emergency number will result in the minimum billable time of dispatch calls. Dispatch outside of normal hours (M-F 9:00am to 5:00pm) will be considered Emergency Rates unless prior arrangements have been made. Onsite trip charges may apply.
NET30 Accounts:
Please contact us for details.
Specialized services:
(Router, Firewall, Cisco, Linksys, Server setup, Network Infrastructure, etc.)
Billed at the regular rate in 15-minute increments with a 1-hour minimum. Rate applies to consultation and implementation on the above subjects. Onsite trip charges may apply.
Web Hosting Services:
(Please See Web Hosting Terms and Conditions)
Remote Support Services
(Please See Remote Support Terms and Conditions)
Trip Charge:
A trip charge, regardless of billable time incurred, will be charged to residential clients outside of our Tier 1 operating radius (please see map for details), all commercial and business client will be charged regardless of location. No trip charge will apply for phone support or remote administration support. The trip charge will be billed on actual mileage, or best estimate. The mileage estimate will be calculated by use of Google Maps and the current federal business mileage rate. Hourly travel time will also be included at the current regular hourly rate, less $20 per hour. Some trip charges may qualify for a $15 flat-rate depending on scheduling and other clients serviced in proximity to location.
Pickup / Drop off Charge:
Pickup and Drop service is available upon request for In-Shop repairs only.
The service rate is a flat $15 per pickup / drop off trip.
No Show/Cancellation Policy:
Cancellation requires 24 hours notice. If notice is given less than 24 hours in advance, customer is a "no show" for an appointment, or client business needs do not allow access to necessary equipment or areas to complete the appointment then the minimum billable time will apply. Please arrange to have necessary access (keys, codes, passwords, etc.) prior to an appointment. Please inform us as soon as possible if you can not make an appointment to allow us to reschedule.
Coupons, Gift Certificates, or other discount:
Must be presented at time of service in order to be properly reflected on invoice. Discount cards and gift certificates must accompany payment and be surrendered at time of service. Single use on all discounts and gift certificates unless otherwise noted.
Terms of Billing:
All clients will receive an invoice or an on-site sales receipt. Invoices are payable to DDTCM, LLC. Invoices terms are due on receipt unless otherwise noted on receipt or invoice. Past due accounts are due immediately upon receipt of invoice. Late payment fees of 4% (minimum $20.00 per invoice) will apply to invoices not paid by the due date and will continue to be added every 30 days until the invoice payment is received. All delinquent accounts will be turned over to a collections agency if payment resolution can not be attained in 90 days from initial service. Late payment fees are applied to EACH unpaid invoice to cover the additional costs involved in follow-up, postage, and billable time.
Non-payment:
All services require payment in a timely manner. If a client is past due on any invoice or service then no additional services will be performed until the account balance on ALL outstanding invoices are paid in full. A company check distributed on arrival for the outstanding balance or a credit card payment will be the only acceptable forms of payment on past due accounts requiring immediate service. Please communicate with us if you are having a problem paying your invoice or paying on time.
Partial payments:
Full payment is due by the due date. Partial payments are not accepted unless approved prior to service. Partial payments will be subject to the late fee ($20 per invoice) if any amount is outstanding by the original due date. No further services will be provided until full payment for the original invoiced amount is made. Partial payment will be accepted at the beginning of a repair/project (without a late fee) with the final amount to be paid by the invoice due date. Partial payments are required when required service parts and materials total over $250 per service repair/project.
Credit Card Payments:
Credit card payments are available on our website for your convenience. Please use this option when an invoice is late or you can not send payment via regular mail. Payments mailed (using the check method) to the payment address on the invoice are preferred.
Insufficient Funds/Returned Checks:
A fee will be charged to you if you submit a check for payment that is returned to us for insufficient funds. A returned check fee of $25 is charged to cover bank costs. Please pay the original invoiced amount in cash or credit card to cover the full amount plus the additional fees.
(Remote Administration / Phone Support)
Billed at $55.00/hr in 15-minute increments with a 1-hour minimum. Billable hours are defined as time spent supporting/repairing a client's system or providing technical consultation.
(Web Design and Development)
Billed at $65.00/hr in 15-minute increments with a 1-hour minimum, else by written quote.
(Web Hosting Service)
Billed at $15/month pre-paid on a yearly basis for Ultimate Service.
Billed at $29/month pre-paid on a yearly basis for Extreme Service.
Emergency Rates:
(Emergency and Nights/Holidays)
$125/hr billed in 15-minute increments with a 1-hour minimum. All phone calls placed to the emergency number will result in the minimum billable time of dispatch calls. Dispatch outside of normal hours (M-F 9:00am to 5:00pm) will be considered Emergency Rates unless prior arrangements have been made. Onsite trip charges may apply.
NET30 Accounts:
Please contact us for details.
Specialized services:
(Router, Firewall, Cisco, Linksys, Server setup, Network Infrastructure, etc.)
Billed at the regular rate in 15-minute increments with a 1-hour minimum. Rate applies to consultation and implementation on the above subjects. Onsite trip charges may apply.
Web Hosting Services:
(Please See Web Hosting Terms and Conditions)
Remote Support Services
(Please See Remote Support Terms and Conditions)
Trip Charge:
A trip charge, regardless of billable time incurred, will be charged to residential clients outside of our Tier 1 operating radius (please see map for details), all commercial and business client will be charged regardless of location. No trip charge will apply for phone support or remote administration support. The trip charge will be billed on actual mileage, or best estimate. The mileage estimate will be calculated by use of Google Maps and the current federal business mileage rate. Hourly travel time will also be included at the current regular hourly rate, less $20 per hour. Some trip charges may qualify for a $15 flat-rate depending on scheduling and other clients serviced in proximity to location.
Pickup / Drop off Charge:
Pickup and Drop service is available upon request for In-Shop repairs only.
The service rate is a flat $15 per pickup / drop off trip.
No Show/Cancellation Policy:
Cancellation requires 24 hours notice. If notice is given less than 24 hours in advance, customer is a "no show" for an appointment, or client business needs do not allow access to necessary equipment or areas to complete the appointment then the minimum billable time will apply. Please arrange to have necessary access (keys, codes, passwords, etc.) prior to an appointment. Please inform us as soon as possible if you can not make an appointment to allow us to reschedule.
Coupons, Gift Certificates, or other discount:
Must be presented at time of service in order to be properly reflected on invoice. Discount cards and gift certificates must accompany payment and be surrendered at time of service. Single use on all discounts and gift certificates unless otherwise noted.
Terms of Billing:
All clients will receive an invoice or an on-site sales receipt. Invoices are payable to DDTCM, LLC. Invoices terms are due on receipt unless otherwise noted on receipt or invoice. Past due accounts are due immediately upon receipt of invoice. Late payment fees of 4% (minimum $20.00 per invoice) will apply to invoices not paid by the due date and will continue to be added every 30 days until the invoice payment is received. All delinquent accounts will be turned over to a collections agency if payment resolution can not be attained in 90 days from initial service. Late payment fees are applied to EACH unpaid invoice to cover the additional costs involved in follow-up, postage, and billable time.
Non-payment:
All services require payment in a timely manner. If a client is past due on any invoice or service then no additional services will be performed until the account balance on ALL outstanding invoices are paid in full. A company check distributed on arrival for the outstanding balance or a credit card payment will be the only acceptable forms of payment on past due accounts requiring immediate service. Please communicate with us if you are having a problem paying your invoice or paying on time.
Partial payments:
Full payment is due by the due date. Partial payments are not accepted unless approved prior to service. Partial payments will be subject to the late fee ($20 per invoice) if any amount is outstanding by the original due date. No further services will be provided until full payment for the original invoiced amount is made. Partial payment will be accepted at the beginning of a repair/project (without a late fee) with the final amount to be paid by the invoice due date. Partial payments are required when required service parts and materials total over $250 per service repair/project.
Credit Card Payments:
Credit card payments are available on our website for your convenience. Please use this option when an invoice is late or you can not send payment via regular mail. Payments mailed (using the check method) to the payment address on the invoice are preferred.
Insufficient Funds/Returned Checks:
A fee will be charged to you if you submit a check for payment that is returned to us for insufficient funds. A returned check fee of $25 is charged to cover bank costs. Please pay the original invoiced amount in cash or credit card to cover the full amount plus the additional fees.